Refund policy
✨ RETURN & REFUND POLICY – Capy Adventures™
At Capy Adventures™, all items are made with care and intention 💚
Because many of our products are made to order, please review our policy before purchasing.
💻 Digital Products (CapyGrams™ & Downloads)
All digital products, including CapyGrams™ and downloadable items, are final sale.
Due to the nature of digital content, we do not offer refunds, returns, or exchanges once the order has been delivered.
📦 Physical Products
All physical items are made to order, so we do not accept returns or exchanges on items that have been worn or used.
We only offer replacements if:
• The item arrives damaged
• The item received is incorrect (wrong product or size sent)
📩 Damaged or Incorrect Orders
If there’s an issue with your order, please contact us within 48 hours of delivery at:
📧 capyadventurespuppet@gmail.com
Include your order number and clear photos of the issue, and we’ll make it right 💚
📏 Sizing
Please review the size guide carefully before placing your order.
We do not offer exchanges or returns for sizing issues.
🚚 Shipping
Shipping costs are non-refundable.
❌ Non-Returnable Items
We do not accept returns or exchanges for:
• Digital products (CapyGrams™)
• Downloadable items
• Items ordered in the wrong size
• Any worn or used items
💚 Our Goal
We truly want you to love your order.
If something isn’t right, we’ll always do our best to make it right 💚✨
💌 Questions
If you have any questions, feel free to reach out anytime: