Refund Policy
Return Policy - the basics
Digital Products (Downloads & CapyGrams™)
All digital products, including CapyGrams™ personalized video messages and digital downloads, are non-refundable and non-exchangeable. Once your order is placed and delivered, we cannot offer cancellations, refunds, or replacements.
Printful Merchandise (T-shirts, mugs, etc.)
Our physical products are fulfilled through Printful. Printful has its own refund and replacement policies, which apply to these items. Generally:
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Refunds or replacements are only offered if your product arrives damaged, misprinted, or defective.
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If you receive an incorrect or faulty product, please contact us within 7 days of receiving your order, with clear photos of the issue, so we can assist you.
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Printful does not cover buyer’s remorse (e.g., wrong size or color choice). Please check sizing charts carefully before ordering.
Need help?
For issues with any order, please email us at capyadventurespuppet@gmail.com with your order number and details, and we’ll guide you through the next steps.